Home Imports by Eve Returns & Exchange Policy
At Home Imports by Eve, we value your satisfaction and strive to ensure that every product you receive meets your expectations. However, if for any reason you are not completely happy with your purchase, we’ve made our returns and exchange process as clear and convenient as possible.
1. Return Timeframe
You have 48 hours from the time of delivery to initiate a return request. If a public holiday occurs within this window, we will gladly extend the timeframe accordingly.
2. Eligibility for Return
To be eligible for a return or exchange:
- The item must be unused and in its original packaging.
- It should be free from any damage or signs of use.
- The original receipt or order confirmation must be provided.
3. Refunds
We do not issue cash refunds.
Once your return is approved:
- You will receive store credit equal to the value of your returned item, OR
- We will provide a replacement item, depending on stock availability and your preference.
4. Return Shipping Costs
- Customers are responsible for the cost of returning the item to our store or designated drop-off point.
- No restocking fees are charged.
5. Exchanges
We offer exchanges under the following conditions:
- You received a defective item.
- The item delivered is different from what you ordered.
In both cases, we will cover the delivery cost of the replacement item.
6. Non-Returnable Items
Currently, all items on our website are eligible for return or exchange, provided they meet the conditions stated above.
7. How to Initiate a Return or Exchange
To begin your return or exchange:
- Email us at admin@homeimports.co.ke, or
- Reach us via WhatsApp at +254 725 139 093
- Include your order number, reason for return, and clear photos if applicable (especially in case of damage or wrong item).
Our customer care team will respond promptly to guide you through the process.
8. Policy Updates
Home Imports by Eve reserves the right to modify or update this returns policy at any time without prior notice. Please check this page regularly for the latest information.
