Effective Date: November 6, 2025
Last Updated: November 6, 2025
Welcome to Home Imports by Eve (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.homeimports.co.ke, make a purchase, or interact with our services.
1. Information We Collect
We collect information in several ways to help improve your shopping experience and provide better services.
a. Information You Provide Directly:
- Your name, email address, phone number, and delivery address when you create an account, make a purchase, or contact us.
- Payment details (processed securely through third-party payment providers — we do not store full card details).
b. Information Collected Automatically:
When you visit our website, certain data is automatically collected, including:
- IP address, browser type, device information, and operating system.
- Pages visited, time spent on pages, and referring/exit pages.
- Cookies and similar tracking technologies (explained below).
c. Information from Third Parties:
We may receive information from third-party advertising and analytics partners such as Meta (Facebook) and Google, based on your interactions with our ads or website.
2. Use of Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic and improve functionality.
- Deliver personalized ads through platforms like Facebook/Meta and Google Ads.
- Understand shopping behavior and preferences.
You can manage or disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.
3. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders.
- Communicate with you about your purchases, inquiries, and offers.
- Improve our website, services, and customer experience.
- Personalize marketing messages and advertisements.
- Comply with legal obligations.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with trusted third parties who help us operate our business, such as:
- Payment processors (e.g., mobile money, card processors).
- Delivery partners to fulfill your orders.
- Analytics and advertising partners, including Google Analytics, Meta Pixel, and Tag Manager, for website performance and marketing insights.
These partners are obligated to protect your information and use it only for the purposes outlined in this policy.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, and resolve disputes.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Withdraw consent for data processing.
To exercise your rights, please contact us at admin@homeimports.co.ke
7. Data Security
We use secure technologies and procedures to protect your information from unauthorized access, alteration, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.
9. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect information from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Home Imports by Eve
📍 Nairobi, Kenya
📧 admin@homeimports.co.ke
🌐 www.homeimports.co.ke
We promise to address complaints and disputes and make every reasonable effort to honor your wish to exercise your rights promptly and within the timescales set by relevant data protection laws.
